Discover New Arrivals | Women's Bikini Sets - Up To 15% OFF
FAQ
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Need help with your order or shopping? We’ve got you — ask us anything!
Payment Issues
We accept Visa and Mastercard credit cards.
If you receive an error message while attempting to pay, please ensure that you have entered all your credit card details correctly. If you continue to receive a payment error, please contact your card-issuing bank.
Depending on the region from which you place your order, your bank may charge international transaction fees. These fees are charged directly by your bank and are beyond our control.
Asheanna takes the security of your online shopping experience very seriously. All orders are processed through a secure checkout system, and we are PCI DSS Level 1 certified. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard established for organizations that handle credit and debit card information.
Currently, only one promotional offer can be applied per order.
If your coupon code is not working, please contact us for assistance.
You can use our online currency converter to view and pay in your local currency.
Unfortunately, we are unable to offer price adjustments or refund the difference for items you have previously purchased, or for items that could not be shipped due to being out of stock.
Order Related
Select the items you love and add them to your shopping cart. Once you have finished shopping, proceed to the shopping cart to check out. Before confirming your purchase and making a payment, please be sure to carefully review all details to ensure they are correct.
After you place an order, we will send you a confirmation email to let you know that we have received it. However, please note that we will only arrange for shipment once your credit card payment has been approved and both your billing and shipping addresses have been verified. You can also check your order status within the “My Account” section.
We process orders as quickly as possible to ensure your swimwear reaches you without delay. If you need to modify or cancel your order, please email us immediately. We will do our best to assist you before your order is shipped.
Couriers sometimes scan packages as “delivered” ahead of time! Please wait two business days, and check with your neighbors or verify the delivery location. If the package still hasn’t appeared, please contact us at: [email protected].
Yes, you can. However, please note that once the courier marks your order as “Delivered,” we are no longer responsible for the package. Any loss, theft, or misplacement that occurs after the courier has delivered the item is beyond our control.
If you haven’t received your order confirmation email, please check your spam or junk folder; if you still cannot find it, please contact [email protected].
Typically, you can find and resume processing any unpaid orders by logging into your account.
You can view your order history by logging into your account on our website. You can also find your order details in the confirmation email you received at the time of purchase.
Delivery
Delivery time depends on the delivery address you choose.
Once we receive your order, we typically require 1 to 2 business days to process it. As soon as processing is complete, your order will be shipped immediately.
If you do not receive your package within the timeframe specified by your chosen shipping method, please feel free to contact our customer service team. We would be more than happy to assist you!
Please verify that all your shipping details are correct. If you discover any errors in the information provided or require further assistance, please contact our customer service team and provide your order number; we are here to help.
Once your order is successfully placed, we will send an order confirmation email to the email address you provided during checkout. Please ensure that your email address is accurate and up to date.
We will send a separate shipping confirmation email once your order has been dispatched. If you do not receive any notifications within 7 days, please do not hesitate to contact us at: [email protected].
Please note that once your order has shipped and is in transit, we are unable to update the shipping address.
If the original address is valid, the package will be delivered there. Once the package arrives, you may contact your local post office to inquire if they can assist you with forwarding the package or changing the delivery address.
If the original address is invalid, your package will be undeliverable and returned to our warehouse. In this case, please contact our customer service team—making sure to provide your order number—and we will be happy to assist you.
It’s simple! Once your order has shipped, you will receive an email containing a tracking number.
If your order has already shipped, it is not possible to change the shipping method.
If your order is still in “pending” status, please contact us immediately so that we can cancel your order; you may then place a new order with the correct shipping method selected.
Returns
Yes. You may request a return or exchange for eligible items within 14 days of receiving your order.
Items must remain in their original condition—brand new and unused—with all tags intact. They must be returned in their original packaging and accompanied by the packing slip or return form.
Yes, but please ensure that you include the corresponding return label for *each* order within the package to ensure accurate refund processing.
We sincerely apologize if your order arrived with any defects. Please send an email to [email protected], including photos of the damage and your order number.
If you used a coupon in combination with another payment method, the refund will only cover the amount paid *in excess* of the coupon’s value.
We will process your refund within 10–14 business days of receiving your returned package. The actual time it takes for the funds to appear in your account depends on your bank’s processing speed.
Refunds are issued back to the original payment method used for the purchase. If you have closed your bank account since making the purchase, you will need to contact your bank directly to find out how to receive your refund.
Important Tips:
1) Before making a purchase, please carefully verify your payment details and double-check that your chosen payment method is valid.
2) It is your responsibility to ensure that your credit card account remains open and active. We can only issue refunds to the original payment method; therefore, if your credit card has been closed or canceled, you must contact your bank directly for further assistance.
3) If your credit card has been lost or stolen, but you are expecting a refund, please notify us as soon as possible. We may require you to provide supporting documentation and update your account information so that we can safely issue the refund to your secure account.
Products
Most of our garments feature a close-fitting, supportive design. If you prefer more coverage or if your measurements fall between two sizes, we generally recommend choosing the larger size.
Please do not tumble dry your Asheanna swimwear; air-drying is best. We recommend laying the garment flat to dry, away from direct sunlight, to preserve its color and extend its lifespan.
We provide different size charts tailored to specific product categories and fabric types; please refer to the size chart included with each individual product listing. If you have any questions regarding sizing or require assistance, please feel free to contact us.
Yes, all our swimwear is suitable for use in chlorinated pools; however, please avoid prolonged exposure to highly chlorinated water to prevent potential damage to the fabric and color.
We offer a wide variety of styles—including one-piece swimsuits, bikinis, swim shorts, and more—to suit a diverse range of preferences and needs.
Newly purchased swimwear may occasionally have a faint odor; simply soaking the garment in clean water and allowing it to air-dry should effectively eliminate the smell.
Our swimwear is designed with the needs of swimmers in mind, offering excellent hydrodynamic properties and comfort to ensure that it does not hinder your swimming performance.
We offer both individual swimwear pieces and matching sets, allowing you to choose the option that best suits your needs.
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