Returns

At Asheanna, we are committed to providing the best value and ensuring your satisfaction with every purchase. If you need to return or exchange an item for any reason, please follow the return process below.

General Return Policy

For items purchased from our official website, we accept returns or exchanges within 14 days of receipt, provided the item meets all of the following conditions:

1. The item is in its original purchase condition with all tags intact.

2. The item is in its original packaging, undamaged.

3. The item is brand new and unused.

4. The item is undamaged.

5. A completed packing slip or printed return slip must be included with the return.

6. The item was not marked as a final sale item at the time of purchase.

7. Clearance items are non-refundable and non-exchangeable.

8. Shipping and handling fees are non-refundable.

Important Note:

• We are not responsible for lost packages.

• Returns that are damaged, worn, soiled, have deodorant stains, or have had tags removed will not be accepted.

• Refunds will be processed using the same method as the original payment.

• Return shipping costs will be deducted from your refund.

Refunds

• Refunds will be processed within 10-14 business days of receipt of your return from our warehouse and will be credited to your original payment account within 10-14 business days, depending on your bank.

• Refunds for promotional or sale items will be the discounted amount.

• Items from multiple orders can be returned together, with each order’s corresponding return label to ensure proper refund processing.

Exchanges

If you wish to exchange an item for a different size or color:

1. Please indicate your request on the return slip/packing slip.

2. Submit an exchange request.

3. Please return the item as soon as possible – we will only hold the replacement item for you after you have shipped it out.

4. We will ship the replacement immediately upon receiving your package.

International Returns

• For international returns, please contact our customer service team before shipping: [email protected].

• International order returns are subject to shipping costs unless the received swimsuit has a quality issue.

• We will refund standard outbound shipping costs and handling fees (express shipping fees are non-refundable).

Defective or Incorrect Items

All orders undergo rigorous inspection before shipment to ensure you receive the correct and complete items. Please check your order immediately upon receipt. If there are any incomplete or incorrect items, please contact us immediately: [email protected] so we can assess the problem and resolve it appropriately.

Please attach a printed invoice and photos of the received items.

Furthermore, we can only offer refunds or replacements within 14 days of purchase.

Non-Returnable Items and Exceptions

We reserve the right to refuse a full or partial refund if any of the following conditions apply:

• The returned item is not accompanied by its original tags.

• The product is worn, torn, or damaged due to misuse, alteration, or improper care.

• The returned swimwear does not include a sanitary pad or a reusable storage bag.

• Items marked “Final Sale” at the time of purchase.

• Partial returns of multi-item sets.

• Cases of abuse of Asheanna’s return policy.

Return Address:

234 234 Sherrard Road, Manor Park, Newham, United Kingdom, E12 6UF